Administrative Eyecare

March/April 2024
ASCRS/ASOA Annual Meeting issue

Cover story: Burnout affects individuals and organizations, and both have a role to play in mitigating it.

• How bringing playfulness and childlike spirit into daily ophthalmic practice culture drives teamwork and morale.
• Key indicators for achieving and maintaining a high-performing business office and techniques for improving paid receipts. 
• A simple matrix called Service Integrity Net allows you to operationalize the connection between culture, brand, and the many facets of your patients (and staff) experience.
• Instead of instilling “above and beyond” tactics, instill four basic customer service components—and teach them as basic training. 
• How patient-centric practices can increase patient lifetime value in your practice. 
• FDA Digital Health expert Ranya Habash, MD, sheds light on how extended reality can be a groundbreaking enhancement for surgical training, education, and digital visualization. 
• Guidance on deciding if streaming is right for your marketing, whether that marketing involves selling or branding.
• Patient access programs benefit both your patients and your practice.
• Threatened with a technician walk-out, this administrator took action and, in this article, shares what she learned.
• Key understandings around fostering healthy conflict in the workplace for growth, innovation, and positive team dynamics.
• A guide to the various certifications available to ASC leaders, and the value of each. 
• Create an environment that prioritizes the patient experience, enhances revenue, and maximizes the potential of optometrists and opticians working together seamlessly.
• After a history of obstacles impeding progress toward her dream of achieving COE certification, a journey of transforming a “to-do” into a “ta-da: Done!” 
• Meet practice administrators who go beyond their job descriptions and their duties.

Space closing: January 19
Materials due: February 1
Mail date: March 14